NDAX — Login & Account Access

Step-by-step login guide, 2FA setup and recovery, security best practices, and troubleshooting to keep your NDAX account safe.

What this guide covers

This full-screen guide explains how to access your NDAX account securely: creating and using credentials, setting up and resetting two-factor authentication (2FA), recovering usernames and passwords, handling account lockouts and suspicious activity, and recommended safety practices. It is intended for everyday users and power users alike.

Quick overview: NDAX login flow

The typical NDAX login flow requires three elements: your username (or email), your password, and your 2FA code. NDAX enforces 2FA for account actions related to deposits and withdrawals, and strongly encourages all users to enable it. If any step fails, follow the troubleshooting or recovery steps below.

Step-by-step: How to log in (desktop & mobile)

  1. Open the official NDAX website or app. Always verify you are on the official NDAX domain before entering credentials. Look for a valid SSL padlock and confirm the URL begins with https://ndax.io or uses the official portal domain when applicable.
  2. Click “Login”. Enter your username or email address in the login form.
  3. Enter your password. Passwords on NDAX are case-sensitive. If your password manager fills the form, verify it matches the account you expect to use.
  4. Provide your 2FA code. After entering credentials you’ll be prompted for a six-digit time-based code if 2FA is enabled. This code is generated by your authenticator app (Google Authenticator, Microsoft Authenticator, Authy, or compatible apps) or delivered via NDAX’s supported authenticator methods.
  5. Complete login and check security prompts. If NDAX detects a new device or new location it may prompt for additional verification (email code or challenge). Follow the on-screen instructions.

Setting up Two-Factor Authentication (2FA)

Why it matters: 2FA adds a required second verification factor that dramatically reduces the risk of unauthorized access even if your password is exposed.

  1. Choose an authenticator app. Use a TOTP app like Google Authenticator, Microsoft Authenticator, Authy, or another compatible app on mobile or desktop.
  2. Login to NDAX, then navigate to Security > Two-Factor Authentication. Follow NDAX’s setup wizard to reveal a QR code and a backup setup key.
  3. Scan QR code or paste the key in your authenticator app. The app will add a time-based entry that produces a rolling 6-digit code approximately every 30 seconds.
  4. Save your backup (setup) key in a secure place. This key is essential to recover 2FA if you lose access to your device. Store it in a password manager or an offline safe.
  5. Enter the first code from the authenticator into NDAX to confirm the setup. Once verified, NDAX will require 2FA for logins and sensitive actions such as withdrawals.

Resetting or changing your password

If you forgot your NDAX password, the platform provides a standard email-based reset flow:

  1. From the login page click Trouble Signing In? then choose 'Reset Password'.
  2. Enter the email associated with the account; NDAX will send a password reset email with a secure link.
  3. Open the email, click the reset link, and choose a new strong password. Complete any required CAPTCHA and confirm the change.

Recovering username

If you don’t remember your username, use the Remembering My Username flow on NDAX’s support page by providing the email tied to the account — NDAX will email your username to that address.

Resetting or recovering 2FA

If you lose access to your authenticator app or device, NDAX provides a reset process that typically combines email verification and additional identity checks.

  1. Go to the NDAX login page and sign in with your username and password (if possible).
  2. Click the Reset 2FA option that appears during the login flow.
  3. Enter the email associated with your account. NDAX will send a verification code to the email address.
  4. Enter that email verification code on the NDAX site to proceed with the reset. Further identity verification may be required depending on account configuration.

Account lockouts and suspicious activity

If you fail to log in several times NDAX temporarily locks the account to protect it from brute-force attacks — typically a short lockout window applies. For persistent lockouts or suspected unauthorized access, NDAX instructs users to contact support directly and may require additional verification or manual review.

Security best practices

  • Never share your password or 2FA codes. NDAX will never ask for your password or full 2FA code via unsolicited email or phone.
  • Use a strong, unique password. Prefer passphrases and store them in a reputable password manager.
  • Back up your 2FA setup key securely. Keep it offline or in an encrypted password manager to avoid being locked out if your authenticator device is lost.
  • Enable additional protections. Use hardware security keys (U2F/FIDO2) if NDAX supports them, and enable email notifications for account changes.
  • Verify URLs and emails. Avoid phishing by confirming the domain (ndax.io) and checking email sender addresses before clicking links. When in doubt, type the official NDAX URL directly into your browser.

Troubleshooting common login problems

  1. Invalid password: Check for case-sensitivity, ensure Caps Lock is off, and try your password manager. If it still fails, use the password reset flow.
  2. 2FA code not working: Ensure your authenticator app’s time is synchronized to internet time. If you changed devices without transferring the key, use your saved setup key or perform the 2FA reset flow.
  3. Locked out after multiple attempts: Wait for the short lockout period to end, or contact NDAX support if the lock persists beyond published limits.
  4. Not receiving reset emails: Check spam/junk folders, ensure your email provider isn’t blocking NDAX, and confirm you used the email associated with the NDAX account.

What to do if you suspect unauthorized access

  1. Change your password immediately using the password reset flow from a secure device.
  2. Reset 2FA and reconfigure it with a fresh authenticator entry after contacting support for guidance if needed.
  3. Contact NDAX support and provide them with the incident details; they will guide you through account lockdown, recovery, and potential manual review steps.

Developer & API considerations

For developers integrating with NDAX APIs, always use API keys with minimal scope, rotate keys regularly, and keep all keys in secure secret storage. Follow NDAX’s developer documentation and best practices for authentication and webhooks.

Compliance and privacy notes

NDAX operates under Canadian regulations for digital asset platforms. Account verification and certain recovery procedures may require identity verification (KYC) and manual review. Keep copies of important account-related emails and verification records securely stored.

Conclusion

Logging into NDAX is straightforward: username/email + password + 2FA. The important parts are enabling robust 2FA, safeguarding your setup keys, and following security best practices. If anything goes wrong, use the documented self-service recovery options or contact NDAX support for help.

This guide references NDAX’s official support documentation for specific flows and up-to-date procedures. Always consult the NDAX Help Center for the latest instructions.